Security & Privacy Policies

Overview

This Privacy Policy applies to information collected through the Endless Diamonds website, our showroom locations, digital communications, customer support channels, and any other services where this policy is posted or referenced.

By using our website or interacting with our services, you acknowledge that your information may be collected, used, and disclosed as described in this policy.

Information We Collect

We may collect information directly from you, automatically through your use of our website, and from service providers who help us operate our business.

• Name, email address, phone number, and mailing address
• Billing, payment, shipping, and order details
• Account information and purchase history
• Messages, requests, and communications with our team
• Custom design submissions, inspiration images, and uploaded files
• Device, browser, IP address, and website usage information
• Marketing preferences and email/SMS subscription activity

How We Use Information

We may use personal information for the following business and commercial purposes:

• To process transactions and fulfill orders
• To communicate about purchases, appointments, repairs, or custom projects
• To provide customer service and respond to questions
• To improve our website, services, and shopping experience
• To send marketing communications, where permitted by law
• To prevent fraud, misuse, and unauthorized activity
• To comply with legal obligations and enforce our policies

How We Share Information

We do not sell your personal information in the ordinary sense of the word. We may share information when necessary to operate our business and provide our services.

• With payment processors, shipping carriers, and technology service providers
• With marketing, analytics, and ecommerce platform providers
• With professional advisors, insurers, or legal authorities when required
• In connection with fraud prevention, investigations, or legal compliance
• As part of a business transfer, merger, or asset sale if applicable

Security

We use reasonable administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, use, or disclosure.

However, no website, database, transmission, or storage system can be guaranteed to be completely secure. You use our services and submit information at your own risk.

Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the site, remember preferences, understand traffic patterns, and improve marketing performance.

• Essential cookies for site functionality
• Analytics tools for site performance and usage insights
• Advertising and remarketing technologies where used
• Preference tools that remember your settings and interactions

Your Rights & Choices

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, or limitation of use.

• Request access to certain personal information we hold
• Request correction of inaccurate information
• Request deletion where applicable
• Opt out of marketing emails by using the unsubscribe link
• Contact us regarding SMS or other communication preferences

Data Retention

We retain personal information for as long as reasonably necessary for business, legal, tax, accounting, operational, and customer-service purposes.

Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

Policy Updates

We may update this policy from time to time. Any changes will become effective when posted on this page, unless otherwise required by law.

Contact Us

For privacy or security questions, requests, or concerns, please contact us: